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General Shipping Policy
Our shipping charges are based on standard UPS or US Mail rates (where applicable), which are based on package weight, size, and distance shipped. London Bridge Trading Company offers UPS Ground, 3rd Day Select, 2nd Day Air, and Next Day Air shipping to all of our customers who place orders to be shipped to one of the 48 contiguous United States. To help keep shipping costs as low as possible, we use UPS Hundredweight shipping for orders over 100 lbs. for 2nd Day and Next Day shipping, and over 200 lbs. for Ground and 3rd Day. This reduced shipping rate is calculated automatically when an order reaches the appropriate weight.
Orders to be shipped out of the 48 contiguous United States (i.e. Alaska and Hawaii) are sent by your choice of US Priority Mail, UPS 2nd Day Air, or UPS Next Day Air delivery. These orders are not eligible for UPS Ground or 3rd Day Select shipping. If you choose Priority Mail, unfortunately, there is no way to track the order in transit. We also ship to A.P.O. addresses via US Priority Mail only.
[Note that shipping and handling charges are not included and the buyer is responsible for all charges. Charges will be shown on the invoice once items have shipped.]
Delivery and Lead Time
Since UPS does not ship on Saturdays or Sundays (even for express shipping), the actual delivery date may differ from the estimated transit time. For example: A Next Day Air order, leaving our warehouse on a Friday for New York, will not arrive until Monday, even though it has a one day transit time. Ground shipping: Orders for items that are in stock are usually shipped within 24 to 48 hours, excluding weekends. Typically, these orders ship out Monday through Friday at around 4:30 pm EST. If an order is placed before 12 PM EST, the order may ship out that same day. See below for an estimated Ground shipping transit time map.
Express shipping (Next Day, 2nd Day, 3rd Day)
These orders are given top priority. Express orders for items that are in stock are usually shipped within 24 hours, excluding weekends. Again, barring exceptions, these orders ship out Monday through Friday at around 2:30 PM EST. If an express order is placed before 12 PM EST, it will usually ship out that same day.
Shipping time on backordered items varies depending on the items being manufactured and the current backlog on the shop floor. You will be contacted via phone or email if you order a backordered item. At this point you can either choose to wait for the item, or remove it from your order. If you choose to wait, the backordered item will ship out to you automatically just as soon as we get it back in stock. Due to availability and vendor issues, we can only provide an estimate as to when this will occur. Payments for backordered items are made up front as part of the original order. This helps to keep shipping costs down, as it would be more expensive to charge for two separate shipments. If you choose to remove the backordered item from your order, a refund will be issued that is consistent with the original method of payment.